In the murder mysteries I love to read, one of the questions that constantly comes up is “Who benefits?” Who will receive property, money, power or favors as a result of the murder?
Now in marketing, oddly enough, the same question arises. Who benefits?
As a professional content writer, I always try to determine at the start of a project:
- What customer is the company trying to reach?
- Why is that customer looking for that company?
- What should that customer do once they find what they want?
I’ve often discussed the first question in these blog posts: knowing your audience. The last question is the “call to action”–guiding your customer to contact you or complete the sale, for example. But the middle question is the one that provides the most insight into who benefits.
As a business owner, you should always be asking, “Why are customers looking for my business?” That question leads to the problem that customers are facing, the problem that you want to solve and the problem that your marketing content must address.
Somewhere, marketing content has to explain how the customer benefits from the company’s products, services and solutions. Yet, far too often I see marketing materials that never ask, “Who benefits? How do they benefit? What can we do to make that benefit as clear as possible to the customer?”
It is easy to convince yourself that you are interested in helping anyone who responds to your marketing materials for any reason–and therefore the question of who benefits is irrelevant. But if a lumberjack is looking for new shoes, that lumberjack won’t go to a company specializing in ballerina slippers–unless the company can make a strong argument that ballerina slippers benefit foresters. If a customer sees the benefit of listening, the customer will stay to listen.
TWP Marketing & Technical Communications writes content that attracts the customers you want most–and when we do that, everyone benefits.