Does Your Website Educate Your Customers?

Your website has many goals, chief among them to introduce your company to new visitors and to convert those visitors to customers. A website that educates through blogs, case studies, e-newsletters, and dedicated website pages gives visitors a reason to return and to trust you enough to become customers. Here are the most important reasons for adding educational content to your website:

You have an opportunity to display your subject matter expertise. Even if every company in your field draws from the same body of knowledge, when you share that knowledge with customers, you establish yourself and your company as experts in their eyes.

Customers truly don’t know as much as you think they know. Customers are always looking for new information and for confirmation of the information they already have–whether that information is, yes, I am a size 8 or yes, hexafluoro-2-butene is used for dielectric etching.

The more questions you answer, the more likely customers will think of you first when they need answers: what product best fits their needs, whether a solution exists for their problem, and whether the advice they are getting elsewhere is correct. You want them to contact you for answers, not your competitor.

Visitors and customers appreciate a website that gathers into one convenient place the information they are searching for. A website that educates becomes a resource that visitors return to again and again. Each visit gives you another chance to convert visitors to customers and to remind customers why they value you.

Your website can anticipate and counter any hesitation by your customers. Your educational content provides accurate answers before customers become tangled in misinformation and before your help line is overwhelmed with repetitions of the same basic questions.

Creating a website that educates alerts you to the intellectual property in your own company. Your employees have knowledge that they have never shared because no one asked or because they mistakenly thought “everyone knows that.” When they become involved in creating educational content, their knowledge enriches your company as well as your customers.

A website that educates is constantly renewed. As information changes in your field, as you offer more details on a subject, or as customers and visitors ask for clarifications, you bring in new content–making search engines happy and increasing the chances that your website will be found.

It’s easy to create educational content. At TWP Marketing & Technical Communications, we have created web pages, blogs, case studies, and e-newsletters that educate visitors and consumers in industries as diverse as extruded medical tubing and home renovations. Contact us today and begin to educate your customers on just how great your company is.